A Guide on Managed IT Services: Everything You Need to Know to Get Started

Apoorv Gehlot
11 min readNov 27, 2023

Businesses of all scales have been booming since the IT market took off after the Pandemic. Cloud computing, cybersecurity, managing data, and solutions for working remotely are becoming huge. In short, if you want your enterprise to stay competitive, digital presence is of utmost importance.

You could be seeking services that are both easy to expand and super secure. But now the question is — How can you ensure you’re always equipped with the newest advancements in AI and IoT technology? Well, the answer is managed IT services.

Navigating the complex world of IT isn’t a cakewalk. That’s where IT managed services swoop in and can become digital guardians for your business! They unravel the tech maze, ensuring your business runs seamlessly while you focus on what you do best. From cybersecurity fortresses to cloud computing magic, they’ve got you covered. That’s why the managed services market size is expected to reach USD 372.6 billion by 2028.

Hence, it’s high time not to just survive but thrive when it comes to your IT service’s needs. Read the blog to learn how managed IT services can help you do so. Stay tuned till the end for brownie points telling you about the best in the industry IT managed services!

  • Managed IT services are all about delegating the IT operations of your company to an expert IT vendor so that you can focus on your business.
  • Having managed service providers offers multiple benefits like improving business efficiency, making tech infrastructure secure, cutting costs, etc.
  • Each type of managed IT service is designed to address specific business needs. From network and security management to data backup, these services cater to diverse requirements, ensuring a customized and comprehensive IT solution for your company.
  • It’s recommended to follow a strategic approach while you select your managed service provider to ensure you make a wise investment that aids your business growth.

What is Managed IT Services?

These services are about delegating your IT tasks to a third-party vendor.

These vendors are experts in managing several IT chores and dealing with technical complexities. These people are called Managed Service Providers (MSPs).

Why should you consider them? Most businesses have IT professionals. But as technology is taking a new leap daily, you cannot expect your in-house team to know everything. That’s where these all-in-one solutions come in to help you so that you can take care of your core business activities. Moreover, as they can be carefully crafter by professionals, they can treat the security and robustness of your IT infrastructure with extra care.

If you want, you can reach out to them for comprehensive support and hassle-free IT maintenance. This way, from maintaining servers and networks to addressing technical glitches promptly, you can seek holistic managed IT services.

And no, they’re not heavy on your purse. Many managed IT services now cover digital transformation services that are also cost-effective. In lesser investment, you get enhanced scalability, allowing you to adjust your business as per your evolving needs. Of course, there are no worries for security involved as reputable software service providers also ensure compliance with regulations for your solution, reducing legal risks associated with data handling. So, it’s a win-win situation for you.

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Why Do You Need Managed IT Services?

Top Managed IT Services of 2023

Many businesses confuse IT-managed services with a particular set of services. Some even get confused in the debate of staff augmentation vs managed services.

As of 2022, Statista showcases that on average, 11 percent of US and Europe-based organizations will allocate their information technology (IT) managed services budgets towards security and business applications this year.

This implies that the preferences for the types of managed IT services fluctuate as per the trends and priorities that businesses have. That said, let’s dive into the top-managed IT services that are predicted to remain of great importance for businesses in the coming few years.

Cloud Services

Cloud integration services are among the most sought-after services of 2023 for a reason. The same goes for other cloud services like migration. Managed IT services are all about shifting to the cloud or making it favorable for your business without worrying about the effects on your IT infrastructure. Managed cloud service offers scalable solutions that grow with you, all while ensuring your IT budgets remain predictable. Plus, they grant you the power of secure remote access to your networks. It’s like having your business in your pocket, accessible anytime, anywhere.

Security Services

As discussed earlier, these are the top managed IT services companies want today. With cyber threats on the rise, having a vigilant team that can shield your tech fortress is non-negotiable. Indeed, nowadays an expert custom software development company can take care of your special security needs.

If you stay satisfied with the partnership of such services, you can hire the same team to be your digital guardians in the long run. What you need to ensure is that they follow the latest and most necessary protocols required for maintaining optimum security. They offer real-time alerts and proactive security measures, managing everything from software patching to threat hunting. This way, they can be your business’s personal cybersecurity squad, ensuring your data is safe, and your sleep undisturbed.

Technology Support

Need a hand with your technical challenges? Technology support is the answer. Managed service software can come to the rescue, offering expertise that your business might lack internally. Whether it’s a complex SharePoint build or continuous assistance with business applications, the software can act like an expert and can cover you. Some of them not only plan and execute projects but also deliver them within your timelines and budgets. Thus, having technology support services is like having your own IT dream team.

Infrastructure Support

Can you not manage your digital transition from legacy to advanced tech transition? In today’s digital age, a robust IT infrastructure is the backbone for all types of businesses. Managed IT services that you seek through smart software also provide infrastructure support. They cover all bases, from networks to security and beyond. Infact, when it involves firewalls, data backups, analytics, with IoT integration services, your intelligent solution they handle it all. Besides ensuring that everything runs smoothly, these services also improve the insights you have as a businesses so that you can devise better approaches for success.

Data Management and Backup

Now, this is something every business dreads but can’t ignore. Never having to worry about losing your precious data might sound like a dream but it can actually become a reality with intelligent software for managed IT services. It can offer top-notch backup and disaster recovery services. As a result, all your data is backed up regularly and can be recovered swiftly in case of emergencies. It’s your fail-safe, your digital insurance policy.

Also Read: How Can AI and Data Management Transform Businesses?

Network and System Monitoring

Managed IT service providers are your knights in shining armor when it comes to network and system monitoring. However, now you have a better option to get software from an expert software development company that can do it all for you even without any human intervention.

  • Interpret data
  • Spot anomalies
  • Predict potential problems, etc.

It can take preventive action, such as applying security patches and updates, even before clients notice issues. Additionally, it can offer 24/7 support, so that you do not go out of help when there’s an emergency. This proactive and technically advanced approach ensures network stability and security, minimizing downtime and enhancing productivity.

System Design and Upgrades

Never want to miss technical industry updates? Managed IT services can help you. They stand out by approaching system design and upgrades with a personalized touch. You might think how can they provide both personalization and update assistance? Well, that’s why you need their expertise.

They begin by deeply understanding your business’s unique needs, and tailoring solutions precisely. Managed service providers do not just stop there. After you find the right solution, they help you maintain that up to the changing industry standards. This means if you wish to ditch your old storage systems and want to switch entirely to the cloud and want all the benefits cloud technology offers, your managed IT team for upgrades has got you!

Moreover, when it comes to upgrades, the services you get through these smart solutions are not just reactive; they’re strategic. Timely updates and security patches are seamlessly integrated, ensuring your systems stay ahead of the curve. Plus, the software’s 24/7 availability means immediate support, minimizing downtime. It’s like having a tech partner dedicated to your success.

Regulatory Compliance Support

Compliance keeping you up at night? Fear not! Managed IT service providers know the ins and outs of all the regulations. They help you navigate the complex world of compliance, easing your worries and ensuring your business is always on the right side of the law. How do they do it? These people are professionals who hold the knowledge of various types of risks associated with client data, documentation, payment, and other sensitive information. They understand what part of your business process might be not entirely ethical. So, they tell you to take corrective actions and become a more reliable company for your market.

Analytics and Reporting

It’s always good to have numbers to stay double-sure. A solution for managed IT services can help you provide the right and real-time numbers based on network performance and other KPIs. Not only that, when you partner with an expert AI development company, you can also collect and safeguard user and customer data, keeping an eye on website traffic and social media activity.

These services analyze trends and predict ways to improve results. The experts turn raw data into easy-to-understand insights so that you can make informed business decisions. You can choose a comprehensive IT service for overall business intelligence or go for specialized options like people analytics or market insights. It’s flexible and can be project-based too!

Also Read: A Complete Guide on AI-based Data Analytics Platform Development

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Choosing the Right Managed IT Services for Your Business: A Strategic Approach

The options are endless when it comes to MSPs today. Each one promises the world, making the decision-making process pretty overwhelming. But, instead of opening thousands of options, you can either seek technology consulting services and understand right away what fits best for your business. Or you can shortlist your options to one or two by following a strategic approach. This approach makes you follow a few simple steps given below-

Expertise and Experience

First up, look for a provider who knows the ins and outs of your industry. Experience matters here; it means they get the unique challenges your business faces.

Service Range and Scalability

You want a provider that doesn’t just offer a one-size-fits-all solution. Look for someone whose services can grow and adapt as your business does.

Proactive Monitoring and Support

Look for someone who can keep an eye out for issues before they even become issues. That’s what proactive monitoring is all about. Additionally, round-the-clock support is a must because let’s face it, technical glitches don’t follow a 9-to-5 schedule.

Data Security and Compliance

Your data’s security should be non-negotiable. Make sure your provider follows all the rules and regulations. You don’t want to compromise on this one.

Cost-Effectiveness

While the price is important, it’s not everything. Think of it as an investment. Sometimes, paying a bit more but smartly, means you get stellar support and extra features, which can be a game-changer.

Client Reviews and Testimonials

The best way to know if a provider walks the talk is by looking at their client feedback. Their experiences spill the beans on reliability, customer service, and problem-solving skills.

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Why Choose Matellio as Your Managed IT Services Provider?

Our team of experts fulfills the basic criteria required to be reputable IT services in the industry. But, what sets us truly apart is the level of dedication we have for our clients so that they can make the most out of legacy and next-gen technologies. We go the extra mile with the most planned customization that matches the exact needs of our clients. Other key aspects where we shine are:

Comprehensive Expertise

Matellio isn’t just knowledgeable; they’re experts in various technologies and industries. They tailor-make solutions that fit your business goals like a glove.

Scalable Solutions

Our services grow with you. No matter how big your business becomes, they’ve got the solutions to match.

Proactive Support

Issues? Not on Matellio’s watch. They’re on top of things, nipping potential problems in the bud. Their support team works round the clock, ensuring your business never hits a snag.

Security and Compliance

Your data is sealed and safe with Matellio. They follow strict industry standards and regulations, so you can focus on growing your business worry-free.

Client-Centric Approach

Client satisfaction is their north star. Just check out their testimonials; they’re a testament to Matellio’s dedication to excellence.

So, if you’re after top-notch managed IT services that understand your business as well as you do, Matellio’s your go-to team. Ready to get started? Fill out this form now!

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Apoorv Gehlot

Founder & Board Member at Matellio — Technology enthusiast with enterprise solution design & development expertise